Try Something New

I was at the beach last week on Fall Break with my family. We had our canoe and paddled the sound. Then my 11 year old son mused, “Can we take the canoe into the ocean?” My first thought was “no way” and then I thought more about it and came to “why not!” The challenge was figuring out how to get the canoe from the sound to the ocean several blocks away.

We figured that out pretty quick. Just stick it into our CRV, with it sticking out the back and walk with it to the beach. Then my son and I carried it to the shore. And then we headed into the ocean. It was pretty calm so we made it through the breakers and then out into the ocean. On our return we tried to ride the waves in, turned a bit and then capsized and unceremoniously dumped onto the shore. We were fine except for being wet! So we did it again and again and again. On the fourth try we rode all the way in!

In your next mediation try something different. Do something adventurous. Instead of thinking “no way” think “why not!” Give your idea a try. Taking risks as a mediator, with planning and ground work completed, usually leads to opportunity.

Mediators Gone Wild !

If you mediate workers' compensation claims in North Carolina (or any type of claim for that matter) - DON'T TESTIFY (#%***!!) about what happened at mediation!

Two recent cases from the North Carolina Industrial Commission spotlight mediators behaving, in my opinion, badly! It's not quite "girls/boys gone wild;" however, we as mediators must protect the integrity of the mediation process, must maintain the confidentiality of the mediation and should follow the rules!!

So, what's this rant about?

In Simpson v Sutton Masonry, IC 569582, 9/9/09, the IC determined whether a mediated settlement agreement and the subsequent compromise settlement agreement included an agreement to pay for certain medical care if the care was not provided by NC State Vocational Rehabilitation. As part of the IC's determination, the mediator testified about his interpretation of the mediated settlement agreement. This is beyond the scope of the mediator role. The parties and their attorneys can provide this information when the NCIC is reviewing an agreement for enforcement. In fact, by NCIC rule, the mediator may only testify as to who was present and, if an agreement was reached and signed, that the agreement was signed in their presence. That's it. No more. Don't do it.

As for the second case. It's even more of a mess.

In Allred v Exceptional Landscapes, Inc., IC 650940, 8/27/09, the IC reviewed whether to approve a mediated settlement agreement and whether the conduct of former counsel and/or the mediator violated the Workers' Compensation Act and/or Rules of the Industrial Commission. Heady stuff indeed. I'm not going to go into details; however, suffice it to say that this is a cautionary tale and squarely highlights the mediator role. Don't do the heavy lifting yourself. Facilitate the work of the participants to enable them to make informed choices about how to proceed.

Enough. I'm back and will start writing on a weekly basis. Happy mediating.

How Many People Does It Take?

I saw an article recently where a mediator described a typical mediation in a litigated case. The mediator explained that there was usually a short joint session and then the parties and their attorneys quickly went to private caucus. The mediator would then go from room to room working with each “side." In a recent case, the mediator noted something unusual.

Apparently two contractors had a dispute about payments on a construction job and a met in mediation. The mediator described a routine mediation until at the end there remained an impasse between the parties. At that time, one of the attorneys indicated that his client wanted to meet privately with the other party without attorneys or the mediator. The mediator checked this out with the other party and counsel and they agreed. The parties knew each other from work on several projects and proceeded to meet privately for 30 minutes. At the conclusion, the parties announced they had settled the case, gave the details of the settlement and asked their attorneys to complete the necessary paperwork. The mediator commented on the power of relationships and how they can be so important in mediation

As I read this mediation description I was reminded of a mediation from several years ago. In that case, a general contractor was in a dispute with a subcontractor, a brick mason, over work completed on a public school site. The brick mason claimed significant monies were owed on various portions of the contract while the general contractor disputed the claim for additional monies owed and raised questions about work quality. The claims were largely grouped into four areas and after reviewing these in summary, the parties chose to start working on one specific aspect. The general contractor had bought along the job supervisor, team leader and their attorney to mediation while the subcontractor was present with their attorney.

After initial discussions together and then in private caucus, progress was made and we got back together in joint session to finalize what appeared to be resolution of the first issue. As we worked through some of the specifics and began putting together language on the first issue, the brick mason subcontractor looked across the table, caught the eye of the general contractor and said, “do we need all these people to get this case settled?" The room was quiet for a moment and it was clear that the general contractor was giving this idea some thought. After a moment, the general contractor looked around and then at the subcontractor and said, "no, I don't think we need all these people to work this out." With that said, we had further discussion about how to move forward and soon a plan was put together. The general contractor and subcontractor agreed to recess the mediation and to meet for breakfast the next day at a local restaurant.

A week or two later, I followed up with counsel and learned that the case had been settled over breakfast. What a great lesson that even in the heat of litigation, relationships can matter. As mediator, you don't always know if the relationship will matter or not; however, we should always keep our eyes, ears and I suppose our nose open to relationships at mediation!

Moving Forward or Moving Backwards ?

As mediators, I am continuously monitoring the rhetoric between participants to the mediation. I listen for the tone, language, substance and manner of delivery in this consideration. The point is not to discern “good” or “bad” communication; rather it is to determine how we can be of assistance.

If the communication seems to be moving things forward, I may sit back and do nothing other than pay attention. This is the mediator “ holding space” for the discussion. If the conversation seems to be moving backward, then I consider what steps, if any, I might take. Do I need to reference any agreed upon guidelines (I don't use ground rule, just guidelines). Do participants need a break or private time (caucus) to review and think about the recent exchange? Or, is the moving backward an opportunity?

Obviously, paying close attention is the key to our work as mediators and in this manner we can make crucial mediator decisions about how we do our work. Over time I’ve learned that even if the discussion appears to be moving backward, this may be just what the participants need to move forward. It is, after all, their dispute and a privilege for us as mediators to serve in our role.

Why We Do This Work

I had two recent mediations that touched on the intangibles of being a mediator. In the first, after several hours of discussion both together and in private sessions, it became clear to all that a settlement was not possible. While meeting with the claimant and lawyer, the claimant said "I really appreciate what you've done today." I of course said "thank you" and then asked if they would say a bit more about what they appreciated.

The response was "you are really listening to me, I feel heard." Even though the case was not headed toward settlement the claimant felt good about the mediation process and my work in that role. We had connected and they felt heard. Now we talk a lot as mediators about listening and here it was, right in front of me.

In a second mediation, I was in a private meeting with the claimant and counsel when I reported that the other party had agreed to their proposal. They had settled their claim. The claimant was happy, got up and gave me and her lawyer a hug. She physically looked like a large weight had been lifted off her shoulders.

So, in one week, I was really listening and got a hug. This is part of why I do work as a mediator. How about you, why are you a mediator?

Waiting is . . .

"Waiting is" - These are the words of Michael Valentine Smith. A human raised by Martins in Robert Heinlien's classic science fiction novel, Stranger in a Strange Land. For Michael, "waiting" was a completed act. I believe the same can be true for mediators.

In a recent workers' compensation mediation, the claimant had returned to a new job earning a wage greater than in the employment where injured. The discussion ranged over medical issues and impairment ratings as well as strong feelings by the injured worker about treatment by the company post injury. We talked, we negotiated, I listened and waited.

The talk focused on settlement and after several offers and counter offers the participants had shared very different ideas about resolving the claim. The numbers were close; however, not that close and while settlement was possible, it did not seem likely to the participants. (This they shared in private caucus.) And still we talked and considered and continued with the mediation process.

We spent many hours together that day and there were several opportunities for me as mediator to say "let's stop;" however, I waited for the mediation process to do its work. Eventually, the injured worker decided that the settlement offer was enough, that it was time to move on both literally, i.e., the length of time of the mediation and the potential time at hearing and, figuratively, it was time to let the hard feelings go.

Thus, the process works if you give it time. If you continue to hold the space for the participants to do the hard work of considering their dispute and seeking to resolve it. The mediation process is - like waiting is.

How we do our work as mediators

I recently came across an interview with Ron Hawkins who is the National Ombuds for McDonald’s USA working with both franchise and employee issues. He was asked about his work and explained that resolving conflicts was primarily based on trust – “You build credibility by building trust, and you build trust by doing the right thing. It’s not who’s right, it’s what’s right. And it’s not what’s done, but how it’s done.”

This is a great reminder to us as mediators – it’s what we do and how we do it that matters. In fact, the “how we do it” is probably as much or more important than what we do.

Our skill set is about process both in terms of how we do “things” and the “things” we ask of mediation participants. Do we change how we do “things” as the mediation progresses? I’m sure we do; however, within such differences let me remind you that how you do things at the beginning of your mediation and how you do things at the end should be consistent and framed by the tenets of mediation as you subscribe. For me these include, among others, being impartial, neutral, an advocate for the process, and seeking participant self determination. Even as I may connect more with one or more participants I must still maintain a level of professionalism that allows me to hold the big mediation picture in place and stay in my mediator role.

So, next mediation, reflect on how you do “things” at the start and at the finish.